There are several reasons why you might not have received an email:
The email may be caught in your spam/junk/clutter folder. Please check it to see if you've received the email.
You may have entered your username or email address incorrectly. Please check the spelling and try again.
You may have entered an email address that we don't have on record or that we haven't associated with your account. Every SuccessFactors account has only one primary email address associated with it. If you have multiple email addresses, please try a different one.
- In some cases, for technical or security reasons, we cannot confirm your identity and authorization to access the system.
If the problem persists, contact the individuals within your company with access to the SAP Support Portal